Quality at its best
Cornwall Environmental Consultants (CEC) Ltd, the trading arm of Cornwall Wildlife Trust, is delighted to announce its 10th consecutive year of accreditation in both ISO 9001 (Quality) and ISO 14001 (Environment).
These accreditations are extremely important to CEC. It enables us to provide high quality services, delivered in an environmentally friendly way; meaning our clients receive an exceptional service which is second to none….and with a significantly lower environmental impact than that of a company without it. CEC’s customer feedback provides an insight into how the company performs. It consistently receives feedback praising the company’s customer service and this is something the team are very proud of.
But we could do better! The great thing about ISO accreditations is the continual improvement expected – Emma Barrow, CEC’s Business & Marketing Manager explains;
“Despite this being our 10th successful year, obtaining ISO accreditations isn’t a walk in the park. You have to go to great lengths to demonstrate the company’s commitment to quality and its environmental impacts, including the need to continuously improve what is already a very high standard of service. CEC relishes the challenge every year to take on board any opportunity for improvement….after all, we want our clients to experience the best there can be!”
ISO’s also provide CEC opportunities to tender for work, which without them, it would simply miss out on. All profits are covenanted to Cornwall Wildlife Trust, which is paramount in protecting Cornwall’s wildlife and wild places, with close to £1,000,000 being donated since trading – so, despite being a not-for-profit company CEC relies on winning work from both small and large scale private and public sector companies, including developers, architects and planning consultants.
“When CEC first started trading almost 30 years ago, it was a very small and very niche little business. In fact I suspect the vast majority of people didn’t have a clue what we even did. Nowadays, CEC is a well respected, award winning environmental consultancy, with a firmly established highly skilled team and we are regarded as a regional market leader in ecology and landscape architecture – obtaining these accreditations is just the icing on the cake.”
CEC also has OHSAS 18001 (Health & Safety) under its belt. This has been replaced by ISO 45001, so next year CEC hopes to be accredited to this standard too. Watch this space!